Technical Support Specialist

Full time, Tallinn

We are looking for a Customer Support Specialist to predict, prevent and solve all customer product issues. You will help identify, and where possible fix, technical problems and provide responses to customer questions from our global client base.

This is a great opportunity to gain exposure into a global FinTech industry, whilst working closely with Sales and Technical teams in ensuring a speedy resolution of all issues. In this role, you will gain experience in all financial and crypto markets and trading technology.

What you'll do:

Key Responsibilities

1. Monitor the health and performance of all platform components.
2. Being the first line contact should Your Bourse clients experience any difficulties.
3. Investigating and troubleshooting potential product problems or misunderstandings.
4. Providing Your Bourse engineering team with consistent and clear information from other parties when problems need to be escalated.
5. Support the QA department by logging bugs and keeping track of their frequency.
6. Extending the internal tools used by non-technical team members to understand/investigate support queries.
7. Writing internal documentation to help answer commonly asked questions.
8. Testing new functionality of the platform when the features are being rolled out.

We're looking for someone with:

Required Skills And Experience

1. University Degree or equivalent work experience
2. Fluent written and spoken English
3. A basic understanding of software development processes.
4. Strong analytical, assessment and problem-solving skills.
5. Self-starter, ability to work with limited supervision, multi-tasker
6. You have a genuine passion for technology
7. Positive attitude even in stressful situations

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